Dr. Ngo Tuan Anh Orthodontics & TMD Center respects privacy rights and is committed to protecting the personal data of customers, patients, website visitors, and other related parties. This Privacy Policy explains how we collect, use, store, protect, and process personal data when you use our website, register for consultation, book an appointment, or use services at the Clinic.
By continuing to access our website, submitting your contact information, registering for consultation, or using the Clinic’s services, you are deemed to have read, understood, and agreed to the contents of this Privacy Policy, unless otherwise provided by applicable law.
1. Data Collecting and Managing Entity
- Entity: NGO TUAN ANH DENTAL COMPANY LIMITED
- Address: 209 Bis Nguyen Van Thu Street, Tan Dinh Ward, Ho Chi Minh City, Vietnam
- Hotline: 088 690 2209 | 076 7573 794
- Email: nkngotuananh@gmail.com
- Website: https://drngotuananh.vn/
2. Scope of Application:
This Policy applies to:
- Visitors to the Clinic’s website
- Individuals registering for consultation or booking appointments
- Customers and patients using services at the Clinic
- Individuals contacting the Clinic via phone, email, online forms, social media, or other customer care channels
3. Personal Data That May Be Collected:
Depending on the circumstances, the Clinic may collect one or more of the following categories of information:
- Full name
- Telephone number
- Email address
- Year of birth or date of birth
- Gender
- Contact address
- Consultation requests and treatment needs
- Appointment details and communication history
- Images and data voluntarily provided by the customer
- Technical information collected when accessing the website, such as IP address, browser type, device information, access time, cookies, and related data
During the course of treatment, the Clinic may also retain professional data for medical examination and treatment purposes, including medical records, intraoral images, X-ray images, radiographic films, intraoral scans, treatment plans, and other related information in accordance with professional procedures and applicable regulations.
4. Purposes of Data Collection:
Personal data is collected for the following purposes:
- Receiving consultation requests and contacting customers
- Confirming, arranging, and managing appointments
- Providing dental examination, consultation, and treatment services
- Supporting customer care before, during, and after treatment
- Answering inquiries and handling feedback or complaints
- Sending updates on services, promotional programs, or customer care content where the customer has consented
- Managing customer records and improving service quality and customer experience
- Preventing fraud, unauthorized access, or misuse of information
- Complying with requests from competent state authorities or applicable legal requirements
5. Scope of Use of Personal Data:
The Clinic only uses personal data to the extent necessary and appropriate for the purposes stated in this Policy, including:
- Contacting customers to confirm consultations or appointments
- Arranging doctors, treatment schedules, and follow-up appointments
- Sending pre-treatment and post-treatment instructions
- Supporting the resolution of issues arising during customer care
- Internal administration, service quality control, and system operation
- Ensuring data security and preventing fraud
- Responding to lawful requests from competent authorities
6. Sharing of Information with Third Parties:
The Clinic undertakes not to sell, exchange, or disclose customers’ personal data to any third party contrary to the notified purposes, except in the following cases:
- With the customer’s consent
- Where sharing is necessary with service providers supporting the Clinic’s operations, such as appointment platforms, data storage providers, customer care providers, delivery services, or relevant technical partners, subject to confidentiality obligations and limited-use requirements
- Where required by competent state authorities or by law
- Where necessary to protect the lawful rights and interests of the Clinic or the customer in the event of disputes, complaints, or security incidents
7. Data Retention Period:
Personal data will be retained for as long as necessary to fulfill the purposes of collection, customer care, record management, professional obligations, legal obligations, or until a valid request is made for correction, restriction of processing, or deletion of data, unless a longer retention period is required by law.
For data relating to medical records, treatment history, payment documents, or complaint handling, the Clinic may continue to retain such data for the period necessary for professional management, internal operations, and compliance with applicable laws.
8. Customers’ Rights in Relation to Personal Data:
Customers have the right to:
- Be informed of the Clinic’s collection and processing of their personal data
- Request access to, updates of, or correction of inaccurate information
- Withdraw consent within the scope permitted by law
- Request restriction of processing or deletion of personal data where appropriate
- Submit feedback or complaints regarding the processing of personal data
To exercise these rights, customers may contact the Clinic using the contact details set out in Section 14 below. The Clinic may require identity verification before processing any request in order to ensure data security.
9. Commitment to Personal Data Protection:
The Clinic applies appropriate managerial and technical measures to protect personal data and to limit unauthorized access, loss, misuse, alteration, or improper disclosure. Access to personal data is granted only to authorized individuals, departments, or partners on a need-to-know basis for the performance of relevant duties.
However, no method of data transmission or storage can guarantee absolute security. In the event of any incident affecting data security, the Clinic will proactively take necessary measures to control and remedy the issue and provide notice in accordance with applicable regulations.
10. Data Collected Through the Website:
When visiting the Clinic’s website, certain technical data may be automatically recorded to support website operation, improve user experience, analyze traffic, enhance security, and detect abnormal access behavior.
Such data may include:
- IP address
- Device type, operating system, and browser type
- Time of access
- Pages viewed and actions taken on the website
- Traffic source and cookies
11. Cookie:
The Clinic’s website may use cookies for the following purposes:
- Remembering certain user preferences
- Supporting website operation and security
- Analyzing user behavior in order to improve content and user experience
Users may proactively block or delete cookies through their browser settings. However, disabling cookies may affect certain website functions.
12. Comments, Contact Forms, and User-Provided Content:
When customers leave comments, submit contact forms, or voluntarily provide content on the website or the Clinic’s online platforms, we may collect the information entered by the customer together with certain technical data such as IP address, device information, and browser information for verification, customer care support, and spam or fraud prevention purposes.
Customers are responsible for the content they voluntarily provide and should refrain from submitting sensitive information unless genuinely necessary.
13. Embedded Content and Links to Third Parties:
The Clinic’s website may contain videos, maps, forms, social media buttons, or other embedded content from third parties. When interacting with such content, your data may be collected and processed in accordance with the relevant third party’s own policies.
The Clinic is not responsible for the content, data processing practices, or privacy policies of websites, platforms, or services that are not directly managed by the Clinic.
14. Feedback, Requests, and Complaints:
If you have any questions, requests for correction/deletion of data, or concerns relating to the collection and processing of personal data, please contact:
Hotline: 088 690 2209 | 076 7573 794
Email: nkngotuananh@gmail.com
Address: 209 Bis Nguyen Van Thu Street, Tan Dinh Ward, Ho Chi Minh City, Vietnam
The Clinic will receive, verify, and respond within an appropriate timeframe depending on the nature of the matter. In the event of any dispute, the parties shall prioritize resolution in a spirit of good faith, cooperation, and respect for each other’s lawful rights and interests.
15. Amendments to This Policy:
The Clinic may update this Privacy Policy from time to time in order to reflect operational needs or legal requirements. The updated version will be published on the website and shall take effect from the date of posting unless otherwise stated.